ShepHyken
AUGUST 2, 2021
9 Actionable Tips For ECommerce Multichannel Marketing by Nick Shaw. CustomerThink) In a world where smartphones are ubiquitous and 76% of adults living in advanced economies have a world of information at their fingertips, it should be no surprise that the future of marketing lies in tapping into the customer’s online experience.
ShepHyken
SEPTEMBER 5, 2022
CMSWire) We know that customers expect answers to service inquiries within an hour, and they also expect their online experiences to be convenient and fast, with their questions answered and their goals accomplished. The Experience Maker), has written an excellent article about why a low NPS (Net Promoter Score) can be a good thing.
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ShepHyken
NOVEMBER 8, 2021
Bob Phibbs The Retail Doctor) While much has been made of the Great Resignation in retail, hospitality, and other service jobs – and it is serious – retail frontline workers often get some of the oddest and funniest requests. Here are some tips to improve the digital customer experience for your target audience.
ShepHyken
SEPTEMBER 6, 2021
Wall Street Journal) Staff members at the George Eliot Hospital in the English town of Nuneaton are used to the sight of flowers being delivered to patients. Customer Service is SO Annoying (Tips to Make it Less So) by Jim Gilbert. State of the In-Store Experience [2021] by Bobby Marhamat. You’ll smile.
InMoment XI
APRIL 3, 2024
The digital customer experience has become an essential part of the way that consumers navigate the marketplace. They don’t view a transaction as an online experience, a mobile app experience, or a customer service experience, they view it as one continuous experience that they had.
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