Remove headset-configuring-steps
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Call Center Work from Home Troubleshooting – Full List

NobelBiz

Ping the IP to ensure SIP phone is connected – ask your IT department about this; Third up – headset audio setup and testing. One of the most time-consuming issues is caused by agents who do not have the knowledge to go in Control Panel – Sound options to test and configure their headsets. Ensure you have a wired headset.

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5 Tips for Managing Remote Call Center Agents

NobelBiz

This includes work equipment such as a good PC, a particular call center headset, a dual-screen, a broadband connection, and so on. Furthermore, it is critical to offer personnel with the required software tools, such as: A CRM application that is optimized and well-configured for a remote workforce. Make use of the flow history.

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Transition Your Contact Center from On-Prem to the Cloud

Talkdesk

They still worked with regional carriers, ran in private data centers and scaling was a step function. After you made a purchase decision, you probably had to schedule a site visit, buy and install the hardware, figure out licensing, configure the infrastructure and more.

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Transition Your Contact Center from On-Prem to the Cloud

Talkdesk

They still worked with regional carriers, ran in private data centers and scaling was a step function. After you made a purchase decision, you probably had to schedule a site visit, buy and install the hardware, figure out licensing, configure the infrastructure and more.