Gamification Net Promoter Score Telecommunications Voice of Customer 
SurveySparrow
MARCH 21, 2023
It is typically measured with the help of surveys that customers receive after buying your product or interacting with a support agent. If your CSAT scores are high, it means that you are able to meet or surpass customer expectations. #2. NPS= (% of Promoters) – (% of Detractors).
SurveySensum
JULY 14, 2020
Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up. Michael Pace – Customer Service Thought Leader, Director of Global Member Services at Virgin Pulse. LinkedIn : [link] /.
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