First Call Resolution Management Self Service Virtual Call Center 
ViiBE Blog
JUNE 1, 2021
Beyond merely saving your company on customer service personnel, customer self-service empowers your customers to find their own solutions. With younger generations increasingly averse to phone calls, many also prefer self-service. That can include self-service, text chat, or video chat.
NobelBiz
NOVEMBER 26, 2021
So, as a business owner, how do you tackle performance management within your contact center ? How do you assess the performance of a contact center? Christa Heibel, Founder, and CEO of CH Consulting discuss Crisis Leadership and Mindset in Business from our podcast series First Contact: Stories of the Call Center.
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CSM Magazine
JANUARY 28, 2020
Any type of large enterprise or organization knows the inherent value a virtual call center brings to their business. One way to do this is to use metrics to evaluate individual agent performance as well as key attributes of the entire customer service process. Performance Monitoring Metrics to Measure.
ViiBE Blog
JANUARY 22, 2021
Thanks to the collaborative and AR tools available during the ViiBE call, the agents are able to better guide the customers through remotely diagnosing and resolving technical or challenging issues. Before ViiBE, I worked as a Telecom business engineer for the Orange Business Service account in Paris.
ViiBE Blog
AUGUST 11, 2021
Customer Relationship Management (CRM) software helps centralize the marketing, sales, and after-sales services related to products. ViiBE integrates a cloud-based knowledge management system into its web app. The benefits of cloud-based contact center solutions. Knowledge management. Natalia Barszcz.
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