ViiBE Blog

MAY 20, 2021

With increased efficiency, it has been recorded that Augmented Reality can boost First Call Resolution by as much as 34%. Despite the remoteness of the process, Augmented Reality virtual assistance allows for a more collaborative and interactive issue resolution from the beginning to the end. Hardware or software.

First Call Resolution 52

First Call Resolution Transportation Average Handle Time Contact Center 52

CSM Magazine

SEPTEMBER 21, 2016

There are, of course, many good reasons for government agencies to focus on providing good customer service to constituents: it coincides with higher productivity (think first call resolution); it’s often included in government charters; it dramatically) reduces complaints and bad press; and it’s simply the right thing to do.

Government 40

Government Customer Service Airlines Social Media 40

CSM Magazine

OCTOBER 12, 2022

With AR, businesses can transport their customers to another world entirely and give them a truly unique experience. In addition, Agent Assist can help to improve the overall customer experience by reducing wait times and increasing first call resolution rates. Augmented Reality (AR). Speech Analytics.

Technology 52

Technology Self Service Customer Experience Customer Journeys 52

Magellan Solutions

AUGUST 13, 2021

Here are some of the reasons why human interaction is still a relevant asset despite the rise of various technological advancement: Mindfulness of Agents in BPO Manila Philippines. Companies that Outsource to Philippines Prefer Human Interaction Due to Their Storytelling Ability.

Call Center 52

Call Center Customer Service Representative Training First Call Resolution 52

CSM Magazine

SEPTEMBER 10, 2018

Research says: Extensive automation by helpdesk reduces the resolution rate by a minimum of three times. First Call Resolution (FCR). The average number of tickets that have been resolved in first response itself. Purpose: This metric is used to monitor the quality of interaction between your customer and agent.

Omni-Channel 40

Omni-Channel Metrics Self Service Customer Service 40

ViiBE Blog

JANUARY 22, 2021

Thanks to the collaborative and AR tools available during the ViiBE call, the agents are able to better guide the customers through remotely diagnosing and resolving technical or challenging issues. We are present in several sectors, including energy, retail, transport and mobility, construction, insurance, etc.

Self Service 52

Self Service Virtual Call Center Video Call Center 52