SurveySensum

JUNE 24, 2019

Things are ever pacing up in the telecom industry as technology is making it more customer-centric and the biggest reason behind is the dawn of Artificial Intelligence (AI). Customer feedback collected and analyzed by using algorithms can redefine the way telecom companies used to take care of customer satisfaction.

Net Promoter Score 40

Net Promoter Score Feedback Industry NPS 40

PeopleMetrics

DECEMBER 5, 2017

You’re measuring NPS and CSAT , and real-time alerts are coming in. All signs point to a successful Voice of Customer (VoC) program. Do your customers know that you’re actually listening to them? Your survey-taking customers are likely out there in the world wondering what ever happened to the feedback they sent you.

Company 117

Company Net Promoter Score Hospitality CEM 117

SurveySparrow

MARCH 21, 2023

Your NPS scores depend on your industry, as certain ones, like telecommunications, have poor scores across the spectrum, while technology/software companies have high scores. #3. Customer churn rate: It refers to the percentage at which your customers leave your business. Do not oversimplify the issues faced by your customers.

B2B 52

B2B Customer Journeys Customer Experience B2C 52