InMoment XI

DECEMBER 22, 2022

If your brand isn’t capturing customer feedback, unfortunately it won’t know how to improve—this is where the voice of customer (or “VoC”) comes in. This article is designed to give you InMoment’s take on what voice of customer examples look like. We call this “experience improvement.”.

Voice of Customer 558

Voice of Customer Examples Strategy Net Promoter Score 558

SurveySensum

JULY 27, 2023

Do you know how Amazon suggests the products that you totally love based on what you’ve bought and browsed? — By actively gathering and analyzing customer feedback to get insight into its customer’s preferences. That’s also the power of understanding customer feedback and data. And Netflix?

Retail 52

Retail Examples Feedback Customer Experience 52

Lumoa

JANUARY 19, 2023

Understanding customers is a key step to success, and organizations do it best when they have a customer experience department in place. This department is tasked with analyzing customer feedback and data and disseminating its findings to improve the organization’s processes, products, and services.

Customer Experience 236

Customer Experience Net Promoter Score How To Customer Journeys 236

SurveySensum

JULY 6, 2023

Now comes a question – What can you do to understand your customers? Gather customer feedback with surveys The best way to understand your customers’ needs is by simply asking them. So, launch customer feedback surveys. Well, that is leveraging the influence of customer reviews and testimonials.

Customer Satisfaction 52

Customer Satisfaction Retail Tips Marketing 52

SurveySensum

JULY 6, 2023

Now comes a question – What can you do to understand your customers? Gather customer feedback with surveys The best way to understand your customers’ needs is by simply asking them. So, launch customer feedback surveys. Well, that is leveraging the influence of customer reviews and testimonials.

Customer Satisfaction 52

Customer Satisfaction Retail Tips Marketing 52

Lumoa

FEBRUARY 9, 2023

Actionability is also, as we believe, one of the essential aspects of customer experience management. Long-term actions are based on the analytics results of customer feedback. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers.

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445