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Reduce Customer Churn: 5 Ways to Understand At-Risk Customers

Experience Investigators by 360Connext

Or maybe they have been trying to share feedback , but don’t feel heard. Ask for input – don’t just offer training or webinars that are solely product-centered. Others might be motivated by gamification. Seek feedback when a customer leaves. Use that information to inform your roadmap for improvements.

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Contact Center Performance: Mastering the Art of Transformation

NobelBiz

The idea to put together this article was inspired by one of our webinars, where Christian Montes and Mike McGuire shared some amazing insights about what makes a contact center tick and how to increase its overall metrics and performance. Watch the entire on-demand Webinar episode here. Tired of agent turnover and engagement woes?

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How Online Communities Create Customer Advocacy and Retention

ChurnZero

When it comes to product development, weighing customer ideas and feature requests against your own vision and priorities on the roadmap is always a delicate balancing act. Gather and prioritize product feedback all in one place. Engage customers with rewards, badges, and gamification features. Who doesn’t want a piece of that?!

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How to Create a Great User Onboarding Experience That Leads to Product Adoption and Customer Success

ChurnZero

This is linked to a) the kind of solution you offer, b) your product roadmap, c) your customer success program, and d) your user experience. Your roadmap can partially influence that. Two important components in gamification are surprise and delight. Provide Feedback and Reward Users. Upcoming Webinar.

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June Atlas Highlights

Lithium

Resource Round-up | Khoros Roadmap 2022 | Q2 This post outlines "now available" features mentioned for each Khoros product and helpful resources. Give your customers the accurate responses they want while opening up more opportunities for customer satisfaction, loyalty, and positive “voice of the customer” feedback. Communities.