SurveySensum

SEPTEMBER 6, 2023

Now, imagine a scenario where these satisfied customers didn’t share their positive experiences. In such a situation, you might have opted for a different brand, potentially missing out on a fantastic product and exceptional customer service, right? This is where brand advocacy comes into play.

NPS 52

NPS Brands Social Media Net Promoter Score 52

SurveySensum

JULY 10, 2023

Enhance In-Store Experience (at Each Touchpoint) Does your in-store appeal enough to invite customers? How to do that? You can achieve that by Creating a well-organized store that is easier to find what customers want. That’s the magic of leveraging technology for customer service!

Retail 52

Retail Customer Service Exceptional Customer Service Customer Centricity 52

SurveySensum

MAY 19, 2023

More than often, customers are attracted to banks that value them and offer good service. But when every bank strives to achieve the same, how can you get a competitive edge? This is where Net Promoter Score (NPS) comes into play. How to use NPS in banking and financial services?

Banking 52

Banking NPS Industry Net Promoter Score 52

SurveySensum

JULY 10, 2023

Enhance In-Store Experience (at Each Touchpoint) Does your in-store appeal enough to invite customers? How to do that? You can achieve that by Creating a well-organized store that is easier to find what customers want. That’s the magic of leveraging technology for customer service!

Retail 40

Retail Customer Service Exceptional Customer Service Customer Centricity 40

SurveySensum

JULY 13, 2023

Delivering exceptional customer experiences not only fosters customer loyalty but also generates positive word-of-mouth and drives sustainable growth for your business. But how to deliver great retail customer experiences? Conclusion How To Improve Retail Customer Experience With Surveys?

Retail 52

Retail Survey Tools Customer Experience 52

SurveySensum

JULY 13, 2023

Delivering exceptional customer experiences not only fosters customer loyalty but also generates positive word-of-mouth and drives sustainable growth for your business. But how to deliver great retail customer experiences? Conclusion How To Improve Retail Customer Experience With Surveys?

Retail 52

Retail Survey Tools Customer Experience 52

SurveySensum

JULY 6, 2023

Here’s an eye-opening statistic – ‘78% of customers have backed out of purchase due to a poor customer experience’- Glance, Counting the Customer. Now you know that as a marketer, winning over customers is not enough; keeping them satisfied is the real game-changer. So, how to keep your customers satisfied?

Customer Satisfaction 52

Customer Satisfaction Retail Tips Marketing 52