InMoment XI

FEBRUARY 8, 2024

By optimizing your contact center, you can significantly reduce the number of pain points your customers experience at different points in the customer journey. Increased Efficiency Contact center optimization focuses on streamlining processes, reducing wait times, and ensuring customer inquiries are handled promptly and efficiently.

Contact Center 260

Contact Center Multi-Channel First Call Resolution Social Media 260

Comm100

AUGUST 23, 2018

Companies that couldn’t deliver are now either history or relics that remind us of another time – think the last Blockbuster. While some businesses have struggled to withstand the shifting tides, others have reacted in a timely enough fashion to keep up (at least minimally) with changing customer expectations.

Exceptional Customer Service 101

Exceptional Customer Service Customer Service Chatbots Hotels 101

Playvox

JANUARY 25, 2024

Schedule adherence – When agents don’t adhere to schedules, they aren’t available to service customers as planned. This results in long wait times and abandoned conversations. By the time an issue is found, the customer experience has already suffered.

Contact Center 77

Contact Center Omni-Channel Net Promoter Score Effort Score 77

SurveySensum

JULY 19, 2023

For example, Dior has leveraged VR technology to create immersive and interactive experiences for customers. One notable example is their use of VR headsets in select boutiques to offer virtual tours of their ateliers (workshops) and backstage areas during fashion shows. Surprise and Delight!

Retail 40

Retail Examples Customer Experience Social Media 40

SurveySparrow

JUNE 22, 2023

Whether a customer starts a task on an iPhone, continues on an iPad, and finishes on a Mac, the experience is fluid and hassle-free. Zappos Sector: Retail Zappos, an online shoe and clothing retailer, has built its brand on a foundation of exceptional customer service. This boosts customer satisfaction and loyalty.

Customer Journeys 52

Customer Journeys Examples Customer Experience e-support 52

Kustomer

JANUARY 13, 2022

Aziz suggests that a great way to be a customer-centric company is to cut down wait times. For his team, this means adding a chat function on every page where if a customer has a question, the answer is just a click away. Client loyalty is by no means guaranteed. We hope you enjoy today’s session.

Self Service 97

Self Service Omni-Channel Customers Social Media 97

SurveySensum

JULY 20, 2023

Customers were switching to other fashion brands due to limited stock availability. Within just six months, Blackberry increased its number of repeat customers by 12-13%. STEP 4: Retarget those customers Implement personalized retargeting campaigns to bring these customers back and encourage them to convert.

Retail 52

Retail Feedback How To Self Service 52