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Website findability: How autocomplete and semantic search affect the customer experience  

Inbenta

are great entertainment if you’re not in a rush or are in the mood for some free laughs. How might inaccurate or irrelevant results affect your experience? It’s also not a positive for your business, as every call or email into your support center costs time and money that could otherwise be avoided with stronger self-service tools.

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A Preview of Retail Innovation in 2020

Oracle

From incorporating emerging technologies such as augmented reality to spice up the shopping experience to developing events to support the launch of luxury products, retailers are joining the ranks of brands developing experiences. Retailers are talking about partnering with brands like Narvar to offer a host of different services.

Retail 76
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Brand Move Roundup – May 21, 2020

C Space

Digital learning and talent management brands Skillsoft and SumTotal held a live global experience for learning, talent, and business leaders virtually this year, after a last-minute dash to turn their usual face-to-face event into an online experience. Clorox products will soon be visible at United’s hubs.

Brands 52