Empower Your Team: Seek Out and Eliminate Rules That Make No Sense
Customer Bliss
NOVEMBER 13, 2019
Today’s video is an excerpt from my online course , inspired by my book, Would You Do That To Your Mother? Would you make your mom live by a rule that made no sense? We never want customers to encounter crazy rules, but over time they seep into our processes. Replace Rules with Trust: A Case Study.
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