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Empower Your Team: Seek Out and Eliminate Rules That Make No Sense

Customer Bliss

Today’s video is an excerpt from my online course , inspired by my book, Would You Do That To Your Mother? Would you make your mom live by a rule that made no sense? We never want customers to encounter crazy rules, but over time they seep into our processes. Replace Rules with Trust: A Case Study.

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New Outbound Lead Generation Programs: Top 15 Challenges for Call Centers

NobelBiz

It is about sparking interest, initiating a conversation, and gradually guiding the prospect toward making a purchase. According to a report by SmallBizGenius , sales representatives must make an average of 18 calls to reach one potential buyer. Inbound lead generation includes blogging, SEO, social media, PPC.

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Expert Round-up: How to Achieve a Higher Customer Satisfaction Level

ProProfs Chat

But let’s face it, your business will never gain a good head start, skyrocketing profits or expand at a global level, if it is not planning to be more customer oriented. But let’s face it, your business will never gain a good head start, skyrocketing profits or expand at a global level, if it is not planning to be more customer oriented.

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Essential Pain Points in Call Center Management – Part 2

NobelBiz

So, fasten your seatbelts, stay tuned, and join us on this enlightening journey as we unveil the next chapter in your quest for call center success! So, fasten your seatbelts, stay tuned, and join us on this enlightening journey as we unveil the next chapter in your quest for call center success! Read part one here.

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Top 12 Call Center Cost Reduction Strategies: Unlock Your Call Center’s Full Potential

NobelBiz

The call center industry is notorious for its high operating costs, making it imperative for businesses to find innovative ways to cut expenses while maintaining or improving the service quality. This comprehensive guide will explore the top 12 call center cost-reduction strategies to help unlock your business’s full potential.