InMoment XI

JUNE 5, 2024

Comprehensive Use Case Support Our integrated CX analytics capabilities capture, analyze, and unify feedback from multiple customer feedback channels, including surveys, social media, voice interactions, and more. Non-Text Data Ingestion : Integrating non-textual data sources will provide a more complete view of the customer experience.

Analytics 260

Analytics Effort Score Social Media Innovation 260

Customer Bliss

OCTOBER 25, 2018

You’ll also hear from Lee West , Pastor of Guest Experiences at Gateway Church , who shares how his personal experience witnessing new church member isolation inspired him to map a welcoming strategy to make these new members feel more included and engaged with the community. Inspire what you want to be delivered. -

System 162

System Hospitality Customer Experience Guest Experience 162

inmoment

APRIL 22, 2019

While these statistics may seem grim, focusing on guest experience can help to revitalize the numbers. As the conference went on, I noticed four trending topics in their presentations: Trend #1: The Influence of Frontline Employees. Trend #2: The Importance of Engaged Employees.

Guest Experience 40

Guest Experience Trends Engagement Conference 40