Employee Experience Gamification NPS ROI 
Playvox
JUNE 22, 2023
As a rule of thumb, a CFO is most interested in the financial metrics of call centers—agent efficiencies, cost savings, call center technology investment ROI , etc. These are the most common metrics to gauge customer experience performance and success. Incorporate gamification and other engagement tactics to boost retention of content.
Stella Connect
JANUARY 4, 2022
According to a 2016 Aberdeen study , contact centers using gamification (trivia games, peer challenges, etc.) Renowned training and leadership expert John Whitmore once observed that by simply telling employees information, their recall after three months is about 10%. Give agents a lifeline between sessions.
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Stella Connect
APRIL 17, 2018
Provide a mix of learning aids and experiences, including peer-led training (a team favorite). According to a 2016 Aberdeen study , contact centers using gamification (trivia games, peer challenges, etc.) If you tell, show, and let employees experience what you’re trying to teach, three-month recall jumps to 65%.
Stella Connect
APRIL 17, 2018
Provide a mix of learning aids and experiences, including peer-led training (a team favorite). According to a 2016 Aberdeen study , contact centers using gamification (trivia games, peer challenges, etc.) If you tell, show, and let employees experience what you’re trying to teach, three-month recall jumps to 65%.
SurveySensum
JULY 14, 2020
She is an internationally recognized Customer Experience Thought Leader, Coach, Keynote Speaker, and Author of ‘Customer Understanding: Three Ways to Put the “Customer” in Customer Experience’ (and at the Heart of Your Business). Augie Ray – Customer Experience Expert, Blogger, Speaker, Consultant.
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