ShepHyken

DECEMBER 3, 2021

In April 2021, I had the honor of becoming the chief executive officer of Xpress Global Systems (XGS), a trucking company that specializes in transporting flooring products across all 50 of the United States. Net Promoter Score (NPS) — Establishing baseline ratings and gathering key customer feedback .

Customer Experience 139

Customer Experience Net Promoter Score Self Service Effort Score 139

ViiBE Blog

AUGUST 25, 2021

Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. Customer Satisfaction Score (CSAT). The most common questions asked to determine the customer satisfaction score ask about the overall satisfaction with the service purchased and the handling of the process by the company from the beginning till the end.

Customer Satisfaction 98

Customer Satisfaction Measurement Net Promoter Score Effort Score 98

Blake Morgan

MAY 3, 2022

But over time, Lyft has grown into a transportation powerhouse. When faced with the changes and challenges of the pandemic, Lyft took the opportunity to improve its digital services and undergo a digital transformation. . The original goal was to eliminate 90% of contacts while improving NPS. . Lasting Transformation.

Customer Focused 59

Customer Focused Self Service Transportation Effort Score 59

InMoment XI

JANUARY 9, 2024

Social media marketing platform Hootsuite leverages InMoment to make the Net Promoter Score (NPS) methodology central to its operation. By utilizing the in-app customer feedback software tool, Hootsuite can prioritize CX improvements that will have the most business impact and has been able to triple its Net Promoter Score.

B2B 551

B2B Self Service Customer Experience Customer Journeys 551

ViiBE Blog

AUGUST 17, 2021

Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. Customer experience management (CEM) stands for efforts organizations takes to make the customer experience and customer journey as seamless and resolute as possible. What is an employee self-service portal? ViiBE Blog. Customer experience.

Customer Experience Management 52

Customer Experience Management CEM Customer Experience Management 52

Kayako

DECEMBER 3, 2015

Tesla’s mission is “to accelerate the advent of sustainable transport.” At Kayako, our mission is to “help businesses get better at customer service.”. Here are some examples that you’ll probably recognize: “Proactive customer service will help us cut down on failed transactions – decreasing churn and improving revenue.”

Customer Service 120

Customer Service How To Case Study NPS 120