Experience Investigators by 360Connext

APRIL 23, 2024

Leading customer experience efforts within a larger business strategy can offer a blueprint for fostering customer loyalty, enhancing customer (and employee) retention, and ultimately, driving brand loyalty. CX leaders need to present strong business cases for every step of their journey. And the results that go with them!)

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

Lumoa

JUNE 14, 2023

When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS). According to CustomerGauge’s 2022 report , NPS sports an impressive 41% trust rating among B2B businesses – higher than any other rating system of its kind! Think about it.

NPS 208

NPS Effort Score Customer Centricity Loyalty 208

CSM Magazine

FEBRUARY 6, 2024

In the high-stakes world of sports and entertainment, the right technology can turn game day into an unforgettable experience. That’s where Oracle EPM comes in, transforming stadium operations with the precision and agility needed to score big with fans and stakeholders alike.

Entertainment 52

Entertainment Sports Financial Effort Score 52

ShepHyken

MARCH 31, 2018

When customers leave a scathing review on Facebook or send a nasty tweet, it is often because the first effort, whether on the phone, through social media, or even in person, was not handled to the customer’s satisfaction. The world can see how you respond in real time. Regardless of social media channel, reaction time is paramount.

Social Media 87

Social Media Self Service Customer Service Marketing 87

SurveySensum

JULY 20, 2023

By following these steps, you can rebuild the trust and loyalty of high-spending customers. Churn 2: High CLV Customers Are Spending Less This type of churn occurs when customers with a high CLV ( Customer Lifetime Value ) start reducing their spending over time. Sounds like a plan, right? Well, not so fast. It was in stock online.

Retail 52

Retail Feedback How To Self Service 52

AWS Machine Learning

NOVEMBER 27, 2023

Some examples include features such as automatic punctuation, custom vocabulary, automatic language identification, speaker diarization, word-level confidence scores, and custom vocabulary filters. For instance, FOX Sports experienced a 400% increase in viewership content starts post-event when applied.

Self Service 91

Self Service Contact Center Analytics Effort Score 91