GetFeedback
APRIL 3, 2019
We also are using GetFeedback to collect insight to the Service Experience; we’ve been running this program for a few months now. It allows us to recover any poor customer service interactions and it helps us identify why customers are calling us to improve that situation. . What made YETI choose GetFeedback?
Playvox
MARCH 12, 2023
This leads to undesirable outcomes that have a snowball effect, such as poor customer service, which leads to angry customers. In turn, this can cause less than optimal customer satisfaction scores. Ongoing feedback is crucial to ensuring that customer support teams are consistently giving exceptional CX.
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delighted
MARCH 4, 2020
To be able to improve customer experiences, you need to be able to track, measure, and understand it all. Customer Experience Management (CXM) is the answer. In other words, CXM focuses on learning how customer interactions can be improved and then taking action to improve them. Establish customer-centric values and processes.
delighted
MARCH 4, 2020
To be able to improve customer experiences, you need to be able to track, measure, and understand it all. Customer Experience Management (CXM) is the answer. In other words, CXM focuses on learning how customer interactions can be improved and then taking action to improve them. Establish customer-centric values and processes.
Russel Lolacher
OCTOBER 24, 2022
But some leadership is just sort of like thinking it’s a checkbox? And he wanted to beat that score to show his value as a leader. And then there’s everybody else who’s, you know, trying to get a better score and engagement survey but not engage their employees. Is it the responsibility of leadership?
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