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40 Best Customer Service Books We’d Recommend to Support Operators

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It’s not the amount of knowledge you are willing to offer, but the efforts you wish to take to keep your customers satisfied and loyal to your brand. Increase customer satisfaction score. She identifies shortcomings such as social, communication, and self-management behaviors that limit leaders in their career.

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

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Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up. LinkedIn : [link]. Website : [link].