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40 Best Customer Service Books We’d Recommend to Support Operators

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It’s not the amount of knowledge you are willing to offer, but the efforts you wish to take to keep your customers satisfied and loyal to your brand. Increase customer satisfaction score. Jean and Travis have brought together proven strategies from a decade-long effort that help readers measure and increase emotional intelligence.

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

Principal Analyst, most of her work is focused on research, advisory, and training efforts on shaping the future of experience management (XM). He has been named as the Top 50 Thought leaders for Design Thinking and the Future of Work by Thinkers360 and Top 20 Gamification Gurus by Rise Global. Currently working at Qualtrics as a Sr.