Kustomer

NOVEMBER 25, 2021

In a study they conducted, they found that many companies fall short when it comes to delivering a low-effort experience for their customers because they don’t have the right tools to make the agent’s job easier. This was a multi-year, probably 10 year plus research effort. For Matt Dixon, data drives success at Tethr.

Customer Service 98

Customer Service Effort Score Self Service Customers 98

Kustomer

MARCH 12, 2020

His research determined that extra efforts to go above and beyond for each customer didn’t pay off the way that companies expected. If the current strategies used to delight customers are flawed, what strategies work to create customer loyalty? First is channel stickiness. What Creates Disloyal Customers?

Effort Score 52

Effort Score Self Service Customers Multi-Channel 52

BirdEye

APRIL 7, 2023

Measuring the success of your marketing efforts the right way is crucial. If that is the case for your business, make sure to use a tool that can measure multi-touchpoint revenue attribution. Knowing exactly how much it costs to generate each lead is vital for a business’s financial planning and goal-setting exercise.

Marketing 52

Marketing Social Media Return on Investment Touchpoint 52

SurveySensum

MAY 11, 2023

One way to do this is by using Net Promoter Score (NPS), a simple and widely used metric that helps businesses measure customer satisfaction, benchmark their performance against competitors, and identify areas for improvement. What’s a good NPS score in retail? When to launch the NPS survey How to calculate NPS in retail?

NPS 52

NPS Retail Net Promoter Score Effort Score 52