Service Untitled

MAY 21, 2013

'No doubt, it has been a tough week for customer service. Internal Revenue Service acting agency head, Steven T. Miller who is resigning from his post stated earlier this week: “I can say generally, we provided horrible customer service. I think that what happened here was that foolish mistakes were made by people trying to be more efficient in their workload selections.” And if that didn’t capture enough of America’s attention, how about the Maserati owner only identifie

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Customer Interactions

MAY 20, 2013

'During the many years I have attended the IFSEC exhibition in the UK, I have seen the fanfare of many new innovations in security technology. This year, there was the usual array of new hardware and software on display, but whether it was a camera, sensor, alarm, analytics, or access control vendor, the message coming loud and clear from the show floor was one of integration.

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Brad Cleveland Blog

MAY 24, 2013

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Brad Cleveland Blog

MAY 24, 2013

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Call Center Contact Center Video Strategy 20

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

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