Dennis Snow
JANUARY 21, 2017
Customer service and business expert Chip Bell has long been an influence on my work. His many books and articles reflect a true understanding of what makes businesses and their customers tick. And I’m fortunate that we have become friends. I’m thrilled that he has a new book coming out February 14 – Kaleidoscope: Delivering Innovative […].
Helen Dewdney
JANUARY 21, 2017
Press release. Customer Satisfaction is up – but so is the time customers take to get issues resolved… The Institute of Customer Service yesterday released survey results revealing that the overall level of customer satisfaction has increased. But the survey of more than 10,000 customers also shows that customers are having to work harder to explain.
Natalie Petouhof
JANUARY 21, 2017
Tweet How could it be easier to order from Amazon? Amazon just launched One-Click buying by adding dash buttons to its homepage and mobile applications. The dash buttons help Amazon Prime customers order their most frequently used items more easily. Amazon Dash buttons allow for quick reorders without hassle. So what’s new? The original dash buttons were physical, Wi-Fi connected buttons users place around their home.
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