Optimove

NOVEMBER 14, 2019

Arc’s offering allows brands to nudge the shopper down the path to purchase by creating contextually relevant omni-channel content, engagements and experiences that extend the reach and impact of physical and digital activations to drive sales and post-transaction loyalty.

Omni-Channel 40

Omni-Channel Multi-Channel Sports Ecommerce 40

CSM Magazine

FEBRUARY 6, 2019

With the consumer journey now favouring omnichannel touchpoints, strategies must act on key metrics whilst still lowering the cost of every interaction. This metric is usually calculated through average order value, purchase frequency and customer time length. So omnichannel tracking is necessary. Retention and Return Rates.

Customer Service 51

Customer Service Omni-Channel eBook Social Media 51

Kitewheel

FEBRUARY 20, 2019

Here are some examples: eCommerce brands where the key business driver is conversion. Nest sends a monthly email summarizing behavior, comparing customers to their peers and makes a recommendation based on their location and past behavior. This type of personalization can create lifetime customers and value throughout your business.

Customer Experience 49

Customer Experience Ecommerce Omni-Channel Consumers 49