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Avaya
JULY 24, 2019
As the core of customer experience, it’s crucial that organizations prioritize the engagement their agents need for effectively serving customers. But what does this look like? What top factors make for a superior agent experience that then results in an incredible customer experience? AI-enhanced Desktop.
Avaya
JULY 15, 2019
Agent efficiency and service personalization go hand-in-hand. Research suggests the current state of the agent experience is…well, dim. According to Regalix, 67% of agents use 3-5 different applications during one customer interaction (something that can cost a typical contact center up to $1.57 In fact, the No.
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