Myra Golden

NOVEMBER 15, 2016

contact-form] I know that’s an easy question, but here’s the problem: Very few people in customer service actually get the training they need to get an angry customer to back down, regain control and gracefully respond to the customer who demands to speak to a supervisor. Not only that, but my agents were overwhelmed.

Call Center 76

Call Center Training Video How To 76

Comm100

NOVEMBER 8, 2017

This blog post will take you through a series of good customer service skills that you should look for when hiring live chat agents, and will give you some tips on how to spot these skills in your candidates. Before you look for expected live chat agents, knowing how much agents do you need is of great importance.

Customer Service 106

Customer Service Tips Average Handle Time Communication 106

Myra Golden

NOVEMBER 15, 2016

contact-form] I know that’s an easy question, but here’s the problem: Very few people in customer service actually get the training they need to get an angry customer to back down, regain control and gracefully respond to the customer who demands to speak to a supervisor. Not only that, but my agents were overwhelmed.

Call Center 40

Call Center Training Video How To 40

Solvvy

AUGUST 31, 2022

Using the tips in this blog can help you tailor your strategy, the KPIs you’ll use in addition to the CSAT score, and the best way to measure CSAT for your business, your industry, and your customer base. The average response rate is between 15% and 30%, which is usually statistically high enough for relevant conclusions.

Effort Score 62

Effort Score NPS Net Promoter Score Customer Satisfaction 62