ViiBE Blog

APRIL 30, 2021

Customer service is essential for any business. A negative customer interaction can spread by word of mouth , but so can a positive one. While traditional call centers have existed for decades, they lack some of the features of face to face interactions. How to use live video support for customer service?

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Video Customer Service Virtual Call Center How To 52

ViiBE Blog

JUNE 1, 2021

For customer service, this logic also applies. Answer a customer’s query, and you’ve solved their problem for a day. Beyond merely saving your company on customer service personnel, customer self-service empowers your customers to find their own solutions. What is customer self-service?

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Self Service Net Promoter Score Knowledge Base Omni-Channel 52

ViiBE Blog

MAY 13, 2021

Customers often contact a call center when they are frustrated or experiencing an issue with a product or service. In the background, entire systems run behind the scenes to manage their call and put them in touch with a representative as efficiently as possible. There are different types of call centers.

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Call Center Technology Virtual Call Center Contact Center 52

ViiBE Blog

AUGUST 11, 2021

The best contact center software for your needs. Call Center , CRM , Customer experience. Contact centers vary widely to suit the needs of a wide range of businesses. A customer-facing company and business-to-business (B2B) sales will have different needs from a contact center. Video calling.

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Contact Center Software Contact Center Software Call Center 52

ViiBE Blog

APRIL 26, 2021

Great IT support can make all the difference for customers experiencing an issue with your product or service. If you take customer service seriously, you need to understand the importance of IT support in ensuring a good customer experience. Train your employees for customer satisfaction. Forward feedback to the source.

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Tips Knowledge Base Virtual Call Center Contact Center 52

ViiBE Blog

MAY 4, 2021

Customer support has taken on new importance as customer interactions have moved away from physical stores to a digital marketplace. Customers expect the same level of service as in person, so it is crucial to measure your call center’s overall performance as well as your individual agents.

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First Call Resolution Call Center Virtual Call Center Knowledge Base 52

ViiBE Blog

APRIL 8, 2021

Customers typically contact call centers when they are unable to resolve a problem with a product or service on their own. The key to satisfying the customer in search of a solution is the call center experience. The call center experience is the overall interaction between the customer and the call center.

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Call Center Experience Call Center Average Handle Time Virtual Call Center 52