Two key takeaways from Forrester CXNYC 2016
OpinionLab
JULY 15, 2016
We heard from OpinionLab customer Citi on-stage at CXNYC that their basic customer expectation is to “know me and make it easy”. Our customer Citi outlined in their main stage presentation how a customer-centric culture is helping them to consistently implement cross-channel CX.
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