Natalie Petouhof

MAY 27, 2016

The As-a-Service Economy: CX and IOT Mean You Have to Deliver Great Experiences- Upcoming. Customer Experience IOT in the Automotive Industry-Upcoming. **. . • The State of Customer Service and Support Evolves . • ROI of Social Customer Service- Upcoming. • Mobile Customer Service-Upcoming. **.

Omni-Channel 40

Omni-Channel Social Media e-support ROI 40

ProProfs Chat

MAY 6, 2020

Another customer experience statistic that helps you know why personalization is the key to customer success. If anything, businesses that focus on building a personalized experience are more likely to keep their customers delighted in comparison to their competitors.

Customer Experience 66

Customer Experience Social Media e-support Comparison 66

SmartKarrot

FEBRUARY 16, 2022

In 2022, concentrating on your mobile user experience is essential. 43% of new-age customers get in touch with customer service via mobile devices. 61% of shoppers would not return to a mobile site/app they had trouble accessing. 62% of Gen Zers shop for products online via mobile sites or applications.

Customer Experience 10

Customer Experience Social Media B2B e-support 10

UJET

OCTOBER 22, 2020

knew they needed to create an intuitive mobile customer service experience. partnered with UJET to roll out a unified customer experience in just 30 days. , the app that connects pet owners with pet sitters and dog walkers in their area, are leveraging these capabilities to deliver a more enjoyable user experience.

Omni-Channel 90

Omni-Channel Consumers Brands Contact Center 90

UJET

OCTOBER 22, 2020

knew they needed to create an intuitive mobile customer service experience. partnered with UJET to roll out a unified customer experience in just 30 days. , the app that connects pet owners with pet sitters and dog walkers in their area, are leveraging these capabilities to deliver a more enjoyable user experience.

Omni-Channel 72

Omni-Channel Consumers Brands Contact Center 72