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Dr. Natalie’s Research Agenda and Published Research

Natalie Petouhof

The As-a-Service Economy: CX and IOT Mean You Have to Deliver Great Experiences- Upcoming. Customer Experience IOT in the Automotive Industry-Upcoming. **. . • The State of Customer Service and Support Evolves . • ROI of Social Customer Service- Upcoming. • Mobile Customer Service-Upcoming. **.

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50+ Customer Experience Statistics for 2020

ProProfs Chat

Customer Experience Training Success Statistics. 60% of companies have expanded their focus on contact center efficiency, while 65% of contact centers track their efficiency efforts. (Source: Call Miner ) Tweet this. This would help you build a seamless experience for your customers. .

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Beyond Omnichannel: How 3 Brands Deliver State-of-the-Art CX for Modern Consumers

UJET

knew they needed to create an intuitive mobile customer service experience. partnered with UJET to roll out a unified customer experience in just 30 days. API integrations are table stakes for modern contact centers, but they’re riddled with problems. Since both pet owners and pet sitters interact with Wag!

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Beyond Omnichannel: How 3 Brands Deliver State-of-the-Art CX for Modern Consumers

UJET

knew they needed to create an intuitive mobile customer service experience. partnered with UJET to roll out a unified customer experience in just 30 days. API integrations are table stakes for modern contact centers, but they’re riddled with problems. Since both pet owners and pet sitters interact with Wag!

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75 Must-Know Customer Experience Statistics to Move Your Business Forward in 2022

SmartKarrot

According to 71% of consumers, customer service at large organizations has stayed the same or gotten worse in the past few years. 38% of respondents of a recent survey on CX, enhancing service levels is the top aim for contact centers in 2022. How are B2B companies driving customer experience?