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Gamification ROI Customer Base Return on Investment Customer Focused Net Promoter Score Employee Engagement Chatbots Communication Customer Retention More Related Topics >
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Why Customer Service is Important to Businesses: Top 5 Reasons

ProProfs Chat

SEPTEMBER 20, 2019

companies lose more than $62 billion due to poor customer service. Not surprising, considering Americans tell an average of 15 people about a poor service experience, versus the 11 people they’ll tell about a good experience. . Bad customer service has become a major business problem today.

Customer Service 68
Customer Service Gamification Airlines Net Promoter Score 68
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Customer Attrition: Essential Guide to Understand, Measure, and Prevent It

SmartKarrot

OCTOBER 16, 2020

70 percent of the clients churn away from a company when faced with poor customer service. In SaaS industries, customer attrition is preferably the worst nightmare they want to steer away from. Additionally, you may track individual customers and monitor their purchase cycle.

Measurement 10
Measurement Handbook ROI Return on Investment 10
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