Customer Attrition: Essential Guide to Understand, Measure, and Prevent It
SmartKarrot
OCTOBER 16, 2020
70 percent of the clients churn away from a company when faced with poor customer service. In SaaS industries, customer attrition is preferably the worst nightmare they want to steer away from. A larger customer base also gives you the buffer to yield when attrition does not take place. Poor Revenue and ROI.
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