Kayako

SEPTEMBER 20, 2018

To deliver a great customer experience, you must be willing to invest in training and this should not be restricted to customer service teams alone. Create a Customer Service Coaching Plan . Do Not Neglect Mobile Customer Service .

B2B 203

B2B Sales Customer Experience Customer Journeys 203

Calabrio

JANUARY 19, 2017

In 2017, the application and importance of analytics will continue to increase, and companies will use contact center analytics to gather information about employees, not just customers. Additionally, analytics allow managers to give more comprehensive feedback so employees are either validated or can course correct quickly.

Customer Satisfaction 100

Customer Satisfaction Brands Strategy Contact Center 100

Customers That Stick

NOVEMBER 10, 2014

Welcome to the Monthly Mash, a mashup of tools, tales and tips on customer service and the customer experience from around the blogosphere. Thoughts on the Customer: The Omnipresent Customer. The Month in Customer Service Blogging. Customer Service – Which Comes First – the Customer or Your Staff?

Omni-Channel 147

Omni-Channel Tips Mobile Customer Service Trends 147

ProProfs Chat

MAY 6, 2020

Did you know that 67% of people worldwide believe that customer service as a whole is improving? One of the top reasons why customers have higher expectations from their preferred brands to offer the best service experience! Better customer experiences can also help you improve employee satisfaction hassle-free.

Customer Experience 66

Customer Experience Social Media e-support Comparison 66

GetFeedback

MAY 9, 2018

This is a guest post by Alexa Lemzy, customer service manager of TextMagic. Excellent customer service is a cornerstone of most successful businesses. Today, customer service goes beyond the call center. With mobile purchases on the rise, excellent mobile customer service is becoming more important.

Mobile Customer Service 170

Mobile Customer Service Customer Service Self Service e-support 170