5 Examples of Customer Feedback Questions You Can Ask in Your Next Survey
ReviewTrackers
JULY 31, 2018
This customer feedback question is often used to gauge the loyalty of a customer to your business. It is also the question that you’ll find in every survey that utilizes the Net Promoter Score (NPS) methodology, first introduced by Frederick Reichheld in his 2003 Harvard Business Review article, “ One Number You Need to Grow ”.
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