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5 Examples of Customer Feedback Questions You Can Ask in Your Next Survey

ReviewTrackers

It is also the question that you’ll find in every survey that utilizes the Net Promoter Score (NPS) methodology, first introduced by Frederick Reichheld in his 2003 Harvard Business Review article, “ One Number You Need to Grow ”. The responses enable companies to categorize customers into Promoters, Passives, and Detractors.

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5 Examples of Customer Feedback Questions You Can Ask in Your Next Survey

ReviewTrackers

It is also the question that you’ll find in every survey that utilizes the Net Promoter Score (NPS) methodology, first introduced by Frederick Reichheld in his 2003 Harvard Business Review article, “ One Number You Need to Grow ”. The responses enable companies to categorize customers into Promoters, Passives, and Detractors.

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

Meet the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020. Adam Toporek – Customer Service Expert, Keynote Speaker, Trainer, Strategic Advisor . Annette Franz – Customer Experience Consultant, Keynote Speaker, Author . LinkedIn : [link]. Website : [link]. LinkedIn : [link].