Playvox

DECEMBER 16, 2021

Is gamification the right choice for your contact center? Whether in sales, customer service, or collections, ensuring that your employees are motivated and engaged should be a key focus. Gamification is no longer a buzzword. The Psychology Behind Gamification. Why Does Gamification Work?

Gamification 79

Gamification Contact Center Average Handle Time Employee Engagement 79

Playvox

APRIL 11, 2023

Engaged contact center agents are essential to the success of any customer service operation. And happy agents tend to deliver experiences that delight your customers. But disengaged agents create challenges in a customer service center. Coaching is a critical aspect of agent engagement in contact centers.

Contact Center 63

Contact Center Employee Engagement Gamification Tips 63

Retently

APRIL 5, 2024

Key Takeaways A successful in-store customer experience strategy hinges on optimized store layout, interactive elements, demos, and personalized customer service, which all contribute to improved customer satisfaction and loyalty. Personalized Customer Service There is no substitute for excellent customer service.

Retail 78

Retail Engagement Strategy Customer Experience 78

Playvox

FEBRUARY 23, 2022

One proven way to motivate your team is to drive engagement with gamification. Whether in sales, customer service, or collections, ensuring that your employees are motivated and engaged should be a key focus. Today, companies worldwide are using gamification to great effect to enhance employee engagement and productivity.

Gamification 73

Gamification Contact Center Engagement How To 73

Playvox

APRIL 27, 2023

Synchronous customer communication channels involve real-time communication between a customer and a service agent. When communicating over these channels, the customer expectation is for an immediate or nearly immediate response from the customer service team. Step 2: Add only one new channel at a time.

Contact Center 52

Contact Center Trends Gamification Omni-Channel 52