Stella Connect

MARCH 30, 2022

Customer service leaders know it’s critical to recognize and reward top performance, but many of them lack a complete rewards program. In our own conversations with leaders, we’ll hear about challenges related to budgeting a rewards program or just not being able to effectively measure performance.

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Stella Connect

MARCH 12, 2018

But many of them don’t have a formal call center rewards program in place. We hear this in our own conversations with customer service leaders. Some of them tell us, “I don’t have a budget for a rewards program” or “I’m not measuring performance systematically, so there’s no good basis for it.”.

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ShepHyken

JUNE 21, 2021

The Wise Marketer) Too many reward programs solely focus on the points, rather than on the rewards their points or miles make possible. And without rockin’ rewards, the points are without meaning. Do your rewards hit the “must-have” mark that turns casual customers into brand fans? by Tom Ryan.

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ShepHyken

OCTOBER 11, 2021

What’s interesting is that the Champions category more than doubled from 6% to 14%, which tells me more companies see the benefit of customer experience. Are Hotel Loyalty and Rewards Programs Enough to Keep Customers Loyal to the Brand? What Makes an Optimal Customer Experience in 2021? by Max Starkov.

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ShepHyken

NOVEMBER 26, 2018

Customer Retention Made Easy by Samir Palnitkar. The Wise Marketer) Companies are realizing the importance of focusing on their repeat customers and designing special loyalty rewards program exclusively for this category of customers. And not only that, happy and loyal customers do more than come back.

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CSM Magazine

AUGUST 23, 2022

Create an emotional connection with your customers by creating special offers and promotions, turning repeat customers into avid fans. Loyalty rewards programs. Take Real-Time Data: You can offer real-time and request reviews during and immediately after a guest or customer experience. Thoughtful email marketing.

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ShepHyken

APRIL 20, 2020

My Comment: I’ve always said that many loyalty programs are often marketing programs, where repeat purchases earn points or free merchandise. A research team at Washington University Business School came out with some interesting research about how just being part of a simple loyalty or rewards program, drives repeat business.

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