Customer Service Training Exceptional Customer Service Management Workshop 
Comm100
JUNE 30, 2016
According to research conducted in 2015 by Aspect Cloud Solutions , 76% of respondents see “customer service as a ‘true test’ of how much a company values them.” ” And customer service training is vital to maintaining excellent customer relations. Image source: ALISON.
ShepHyken
SEPTEMBER 12, 2023
As he walked through the restaurant, all the customers who had been watching him through the window gave him an enthusiastic round of applause. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. He came back drenched. Connect with Shep on LinkedIn.
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ShepHyken
OCTOBER 1, 2023
My Comment: For those in the customer support world, this article is for you. AHT, as in average handle time, is a metric used to measure the average length of time for a customer support call. Some companies look for low AHTs, hoping to manage more calls per hour or shift with a lower time. is an excellent way to do so.
ShepHyken
JULY 24, 2023
I’ve preached that everyone compares their experiences to the best service they have ever had, regardless of who provided it and where it happened. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Connect with Shep on LinkedIn.
ShepHyken
NOVEMBER 19, 2023
My Comment: My friend Chip Bell is back this week with an interesting article about taking a risk on your customers. A simple example he shares is the customer who left his wallet at home. The manager says, “Just pay next time you’re in.” This article focuses on how to manage expectations.
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