ShepHyken

AUGUST 2, 2021

9 Actionable Tips For ECommerce Multichannel Marketing by Nick Shaw. CustomerThink) In a world where smartphones are ubiquitous and 76% of adults living in advanced economies have a world of information at their fingertips, it should be no surprise that the future of marketing lies in tapping into the customer’s online experience.

Customer Service 92

Customer Service Hospitality Ecommerce Loyalty 92

ShepHyken

DECEMBER 26, 2022

(Retail Customer Experience) The year 2022 was a year of rebound, rebirth and technology as retailers, coming out of COVID-19, were centered on pulling shoppers back into stores while tackling a challenging supply chain scenario. My Comment: If you think that customer loyalty programs are about discounts and points, think again.

Loyalty Programs 64

Loyalty Programs Customer Service Self Service Retail 64

ShepHyken

MARCH 4, 2024

Consumers Show Higher Brand Loyalty Than Global Average But Demand More In Return by Marigold (Adweek) Fast on the heels of its recently published global report, relationship marketing pioneer Marigold has filtered the results from that groundbreaking survey now with a dedicated focus on U.S. Overall, the report is optimistic.

Customer Service 59

Customer Service B2C B2B Travel 59