ShepHyken

FEBRUARY 25, 2024

Each week, I read many customer service and customer experience articles from various resources. 4 Reasons Why Your Customer Service Is About to Get a Whole Lot Better in 2024 by Mike Murchison (Entrepreneur) When it comes to AI and customer service, we’re going to see a virtuous cycle in 2024.

Customer Service 61

Customer Service Average Handle Time Net Promoter Score Loyalty Programs 61

ShepHyken

NOVEMBER 27, 2023

Each week, I read many customer service and customer experience articles from various resources. Field Tested Tips for Aligning Customer Service and Marketing by Ronnie Gomez (Sprout Social) If a business is an orchestra, then every department is its own instrument. You can’t define your brand—your customer does.

Customer Service 68

Customer Service Net Promoter Score Tips Brands 68

ShepHyken

FEBRUARY 7, 2022

Each week I read many customer service and customer experience articles from various resources. 9 Ways to Build Customer Loyalty by Ken Peterson. My Comment: I love lists, and this is a good one, taking us back to some of the basics that will help build customer loyalty. Here are my top five picks from last week.

Net Promoter Score 14

Net Promoter Score Customer Service Contact Center NPS 14

ShepHyken

SEPTEMBER 6, 2021

Each week I read many customer service and customer experience articles from various resources. When Customer Care Isn’t Enough, Call the Customer Delight Brigade by Katie Deighton. The idea behind the article is to “delight” the customer, rather than to just serve them. You’ll smile.

Customer Service 26

Customer Service Effort Score Net Promoter Score Contact Center 26

SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. Here is a list of 150 Global Customer Experience Thought Leaders and Influencers who have taken Customer Experience to the whole new level.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

ShepHyken

NOVEMBER 21, 2022

Each week, I read many customer service and customer experience articles from various resources. Retail Customer Experience) Consumers today are looking for increasing convenience and a frictionless experience. My Comment: Today’s customers want an easy and convenient experience. So imagine if you had both!)

Customer Service 13

Customer Service Net Promoter Score Government NPS 13