ShepHyken

FEBRUARY 25, 2024

This is a cornerstone of customer obsession — when customers are “obsessed” with a brand. Customer advocacy becomes your best friend. That’s one of the reasons the Net Promoter Score (NPS) has become one of the most widely used metrics in corporate America and around the globe.

Customer Service 61

Customer Service Average Handle Time Net Promoter Score Loyalty Programs 61

ShepHyken

NOVEMBER 27, 2023

You can’t define your brand—your customer does. It’s why the standard in brand measurement–net promoter score asks the fundamental question: How likely is it that you would recommend us to a friend or colleague? Taffet and Jordan Goldenberg (Fast Company) Here’s a little secret most branding agencies won’t tell you.

Customer Service 68

Customer Service Net Promoter Score Tips Brands 68

ShepHyken

FEBRUARY 7, 2022

The 7 Steps You Need To Improve Your Net Promoter Score by Adam Ramshaw. Genroe) If you want to improve your Net Promoter Score you need more than a great NPS measurement process. My Comment: NPS (Net Promotor Score) is one of my favorite metrics. It’s a nice take on being authentic.

Net Promoter Score 14

Net Promoter Score Customer Service Contact Center NPS 14

ShepHyken

SEPTEMBER 6, 2021

The idea behind the article is to “delight” the customer, rather than to just serve them. A Customer Discovered Their $350 Lego Set was Missing Pieces. Magazine) Delight is maybe the most powerful thing you can do to generate loyalty among your customers. The Company’s Response Was Brilliant by Jason Aten.

Customer Service 26

Customer Service Effort Score Net Promoter Score Contact Center 26

SurveySensum

JULY 14, 2020

Industry Leader in customer experience, Blake Morgan is a Keynote Speaker, Author of two books, a Customer Experience Futurist, and a Guest Lecturer at Columbia University. Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

ShepHyken

NOVEMBER 21, 2022

The combination of a good “points” program mixed with great service is a combination that is hard to beat. Does a Company’s Social Purpose Impact Its Customer Loyalty? Business Leader) For decades the Net Promoter Score (NPS) has been a recognised metric of customer loyalty and a credible predictor of business growth and success.

Customer Service 13

Customer Service Net Promoter Score Government NPS 13