Customer Service Representative Insurance User Experience Wait Times 
Think Customers
JULY 29, 2022
Every time customers interact with a customer service representative, do a keyword search, click through a brand’s website, or engage other touchpoints, they’re giving hints about their interests and intentions.
Toonimo
JANUARY 5, 2017
The customer journey becomes one that we can understand. The end goal is to support our customers and offer them the ultimate user experience. This serves as the benchmark for the ultimate customer service experience. Geico promises customers car insurance in under 15 minutes.
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