CSM Magazine

OCTOBER 16, 2023

David Luck, Co-founder and CEO of Capital on Tap Today’s customers demand more from their financial providers. They expect fast, seamless, personalized banking experiences and, above all, exceptional customer service. Consequently, we’ve achieved an industry-leading Net Promoter Score.

Industry 52

Industry Customer Service Social Media Net Promoter Score 52

SurveySparrow

AUGUST 11, 2022

Medallia and Qualtrics both offer several features to refine the user experience and drive growth. Medallia claims that Athena also uses machine learning to discover data trends (such as a sudden spurt in customer dissatisfaction) and recommend the best course of action. Their current valuation is $5.47B. Medallia XM Software.

Comparison 52

Comparison Omni-Channel Self Service Analysis 52

Kustomer

FEBRUARY 19, 2024

is a cloud-based customer support solution designed to enable businesses of all sizes to deliver exceptional customer service. This real-time insight enables teams to adjust their strategies or workflows immediately, ensuring that customer needs are met efficiently. Field Service Lightning.

Self Service 52

Self Service Software Knowledge Base Social Media 52