Second to None

JUNE 12, 2020

How can you restore your customer experience during global change? These past few months, a healthy customer experience has never been more relevant. Through this rapid change, Second to None has devised an action plan to provide greater clarity for your client experience. People need their voices heard.

Customer Experience 62

Customer Experience Customer Service Representative Chatbots Customers 62

Innovative CX

JULY 1, 2020

Contacted one of your customer service representatives to place an order or resolve an issue? As CX professionals, we spend a lot of time collecting customer information, analyzing survey data, completing journey maps, creating process maps, using measurements to track our progress against established metrics and so on.

Customer Experience 52

Customer Experience Customer Service Representative Customer Journeys B2C 52

Service Untitled

MARCH 10, 2010

Service Untitled The blog about customer service and the customer service experience. After all, CEO Tony Hsieh encourages his customer service representatives to make a Personal Emotional Connection. How to get a customer service job Last week my friend Sara went on an interview at.

Customer Service 41

Customer Service Entertainment Culture Exercises 41