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5 Top Customer Service Articles for the Week of April 8, 2019

ShepHyken

My Comment: My friend Steve Curtin, fellow customer service expert, shares an entertaining story about a problematic experience at a hotel restaurant. How to Engage Remote Customer Service Teams by John Ernsberger. So you can imagine my disappointment when our server told me it was no longer on the menu.

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5 Top Customer Service Articles for the Week of February 4, 2019

ShepHyken

(HelpCrunch) We decided to ask real CEO’s and customer service representatives about what worked for their companies and what they’re going to change this year. What we got are 24 excellent battle tested quotes on what customer service means for them in 2019. 24 tips, each one with an entertaining GIF.