SurveySensum

JANUARY 5, 2024

Their insights revealed a surge in “workout plans” and “nutrition tips” queries on their knowledge base. But the challenge is – How do we gather these VoC insights from the knowledge base? This leads to reduced support inquiries and increased customer satisfaction.

Knowledge Base 52

Knowledge Base Strategy e-support User Experience 52

SurveyGizmo

SEPTEMBER 17, 2020

Mozilla, the non-profit creators of the Firefox web browser, has about 60 employees using Alchemer for everything from support to product satisfaction, product feedback, internal surveys, generating ideas and product improvements, and protecting privacy. Injecting the Voice of the Customer. Better Customer Satisfaction.

Feedback 64

Feedback e-support Roadmap Customer Satisfaction 64

SmartKarrot

JANUARY 27, 2022

Customer education is, in fact, one of the efficient ways to cut down on the support hours for your customer success team. With improved voice of customers (VOCs) and overall customer satisfaction scores, you can expect enhanced referrals, retention, and sales rate. Knowledge base.

Customer Success 19

Customer Success Customer Journeys e-support How To 19