Totango

JANUARY 23, 2020

You should look at customer metrics that link directly to the successful use of your product, such as product usage rates, feature adoption, license utilization, number of escalations, and Voice of Customer feedback and ensuring you have the necessary systems and solutions to do so at scale. Use a Customer Success Platform.

Strategy 105

Strategy Management B2B ROI 105

Totango

SEPTEMBER 1, 2020

Net promoter scores (NPS) can reveal a customer’s current opinion of your product. A simple ranking of a customer’s likelihood to recommend your product to their peers at that moment in time, this Voice of Customer information is unique in its source and a potential direct call for assistance from your customer.

Net Promoter Score 103

Net Promoter Score How To NPS Effort Score 103

Storyminers

JULY 6, 2020

Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. Myra Golden is the founder of Myra Golden Seminars, LLC. She creates fun and engaging classes to teach her clients to give their customers the best possible experience. Myra Golden.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. Myra Golden is the founder of Myra Golden Seminars, LLC. She creates fun and engaging classes to teach her clients to give their customers the best possible experience. Myra Golden.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130