Remove Customer Retention Remove Leadership Remove Magazine Remove Webinar
article thumbnail

Reshaping The Future Of Digital Customer Service: 22 Influential Leaders to Watch in 2022

TechSee

Paul is a Transformational, hands-on, customer service department leader with extensive experience using performance metrics, lean process improvements, and positive leadership in building effective, efficient, and happy customer service departments. Magazine, Forbes, U.S. Follow on LinkedIn.

article thumbnail

How Do I Make Customer Success More Personal?

ClientSuccess

This means going beyond the typical customer service script and getting to know your customers on a personal level. Here are five customer retention strategies that will help you succeed: 1. Understand Your Customers’ Goals and KPIs. Listen to Customer Feedback.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Converse 2022

Uniphore

How are you planning to leverage conversations to drive revenue and customer retention? Join us as we explore the technology and strategies needed to accelerate key initiatives, improve customer retention and drive revenue growth in today’s enterprise. Conversational AI Platform. U-Self Serve. Case Studies. White Papers.

article thumbnail

Webinar Q&A Recap: The Economy & Customer Success – The Impact & What to Do About It

Education Services Group

Q: Any advice for CS leaders as they’re talking about churn to their leadership teams? I want to take accountability where we can, and show ownership of what we can do better, but honestly a lot of the churn is because customer budgets got cut… not a lot we can control there. We just published a new magazine called Product Market Fit.