SurveySparrow

FEBRUARY 22, 2023

Key features: Easy Google Analytics integration Fluid UI In-depth knowledge base Price : Oh… did we tell you its best part? Hotjar Used by giants like Adobe and Shopify, Hotjar takes a visual approach to customer feedback, that’s very fresh and intuitive. And that’s empowering for any brand. Impressive, isn’t it?

ROI 52

ROI Analysis Feedback Study 52

RapportBoost

DECEMBER 10, 2018

According to research from Aberdeen, companies who provided an Omni-channel customer experience achieve a 91% higher year-over-year increase in customer retention, compared to organizations who don’t. There are many channels and customers often have strong preferences. Why does this matter to us?

Contact Center 40

Contact Center Customer Centricity Omni-Channel Chatbots 40

Beyond Philosophy

DECEMBER 23, 2015

Today, businesses are able to measure their activities, impact of customer experiences, and customer relationship with unprecedented precision. As a result, they are able to create enormous streams and bases of data – known, collectively, as “Big Data”.

Chief Customer Officer 60

Chief Customer Officer Omni-Channel Customer Centricity Consulting 60