Uniphore

JANUARY 4, 2022

Infographics. Self Serve Omnichannel AI-driven intelligent virtual assistant (IVA). Analyze Analytics and insights from 100% of interactions across all channels. Uniphore Collaborates with Cisco to Enable Better Customer Experiences. How are you planning to leverage conversations to drive revenue and customer retention?

Contact Center 317

Contact Center Innovation Multi-Channel Customer Retention 317

Magellan Solutions

AUGUST 9, 2021

Deliver value without hard-selling – When crafting each article, video, infographic, or newsletter, always focus on how you can help your target audience instead of touting your product. Omnichannel marketing strategy. In 2021, omnichannel marketing is not just a B2B marketing tactic. Concept of Retention Marketing.

B2B 40

B2B Trends Chatbots Call Center 40

SurveySensum

MAY 11, 2023

NPS is particularly useful in the retail industry because it helps businesses build customer loyalty, retain loyal customers, and encourage them to refer others. By using rNPS to measure customer loyalty and build relationships, retail businesses can gain a better understanding of their customer’s needs and preferences.

NPS 52

NPS Retail Net Promoter Score Effort Score 52