article thumbnail

5 Ways Ecommerce Brands Can Increase Customer Loyalty

ModSquad

Every interaction with your customer is an opportunity to build your connection and inspire a sense of loyalty with them. Creating loyal customers is more essential to your ecommerce business plan than attracting new buyers. It can cost five times more to attract a new customer as it does to retain existing buyers.

Ecommerce 119
article thumbnail

5 Ways Ecommerce Brands Can Increase Customer Loyalty

ModSquad

Every interaction with your customer is an opportunity to build your connection and inspire a sense of loyalty with them. Creating loyal customers is more essential to your ecommerce business plan than attracting new buyers. It can cost five times more to attract a new customer as it does to retain existing buyers.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How Loyalty Programs Drive Customer Relationships: Experience TV Episode 9 Featuring Clay Walton-House from PK

Oracle

Loyalty Drives Customer Relationships: Interview with Clay Walton-House. Clay Walton-House is the managing director of integrated loyalty solutions at PK, a digital services firm helping clients design and build leading customer experiences.

article thumbnail

Are You Delighting Customers on an Emotional Level?

CSM Magazine

However, the rewards and gifts shouldn’t be limited to occasions only. Many businesses offer free memberships and loyalty cards to their regular customers. Also, some of them offer special discounts to new customers. For happy customers, keep rewarding them from time to time. Value Customers’ Special Days.

CRM 98
article thumbnail

Guest Blog: How Retailers Can Earn Millennial Moms Loyalty

ShepHyken

Besides this, a loyalty program allows you to give moms another reason to return, because by purchasing more from your store, they can get future discounts. Just see how Childrens Place’s rewards program does it: when a child’s birthday is approaching, they offer a 20% discount for the Mom. Why does it work? Conclusion.

Loyalty 48
article thumbnail

Consumer banking: money can’t buy loyalty

Currency Alliance

A 2018 Collinson study reported that 66% of financial services professionals say their bank “does not understand why customers are loyal or have a strategy to strengthen customer relationships”[i]. Bribing customers is easy and, as with most easy initiatives, not very profitable. Actually, they do.

Banking 40
article thumbnail

How to Build Brand Loyalty by Improving the Customer Experience

ProProfs Chat

Strategy 5: Charm Your Customers on Special Occasions. Days that appear normal for your business, might actually be special occasions for your customers. To foster a deep and meaningful customer relationship, you need to keep track of your customers’ special days like birthdays, marriage anniversaries, etc.

Loyalty 93